If you are concerned that someone is doing the wrong thing in the gambling industry, tell us about it.
The following are two ways to let us know:
Tip-offs
If you don’t wish to lodge a formal complaint but still want to inform us of your concern, you can submit a tip-off.
Complaints
A complaint is a more formal process.
Tip-offs and complaints can be made over the phone or by mail. We review all tip-offs and complaints we receive and take all of them seriously.
Things to remember
You don’t have to provide personal details when contacting us, but it helps if we need further information or to follow up on your issue.
If you're unsure whether you should make a complaint or tip-off, call us on 1300 599 759 to speak to someone.
Submit a complaint(opens in a new window)
Submit a tip-off(opens in a new window)
Tip-off and complaint examples
With your help, we can fix problems in the gambling industry and prevent gambling harm.
Incident examples
The following are examples of incidents you may have concerns about:
- bingo or raffles(opens in a new window) not being run correctly
- letting a self-excluded person gamble
- venues unable or refusing to give registered YourPlay(opens in a new window) cards to customers who want them
- getting offers from betting providers(opens in a new window) where you have asked them not to send you such material
- no responsible gambling officer in the poker machine area
- trade promotion lotteries(opens in a new window) not being run correctly.
Things you witness
The following are examples of tip-offs or complaints:
- illegal or underage gambling
- venue staff failing to tell customers who gamble for a long time to take a break
- venues not having YourPlay on all poker machines and not showing mandatory YourPlay signage
- ads or promotions for gambling products that you think might be illegal
- venue staff bringing food or drinks to people gambling in the poker machine area
- allowing customers to use more than one poker machine at a time
- suspected money laundering.
Complaints about companies or people
If there is a venue or organisation that has given you cause for concern, please let us know. The following are examples you may be concerned about:
- pubs and clubs with gambling
- Crown Casino – casino operator
- Tabcorp – wagering and betting operator
- 'The Lottery Corporation' – public lotteries operator and Keno operator
- Lottoland – Keno operator
- Intralot Gaming Services – monitoring licensee
- bookmakers who are registered in Victoria
- wagering (online and telephone betting) providers registered outside of Victoria who are providing gambling services to Victorians.
For wagering providers registered outside of Victoria, we can only assist with:
- inducements
- direct marketing
- deposit limits
- account closure
- betting activity statements and account records
- training requirements
- gambling advertising messaging and taglines.
Find out more about wagering providers registered outside Victoria.
If you have a complaint about registered Victorian bookmakers or the racing industry that we can't address, please visit our Bookmaker and racing industry complaints page.
Further help for tip-offs or complaints
If there's a complaint or tip-off we can’t help you with, we will try and refer you to someone who can.
If your complaint is about:
| Type of complaint | Please contact |
Gambling businesses that operate outside of Victoria, where the issue is not about the following:
Please contact the regulator in the state or territory where the company is registered. View the full list where betting companies are registered(opens in a new window). | Other state and territory gambling regulators:
|
| Criminal offences | |
| Council matters | |
| Non-gambling-related staff issues at a gambling venue |
|
| Civil matters such as disputes over money or contracts |
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| Illegal gambling provided through social media | |
| Online casinos | |
| Ads and promotions for gambling that may be prohibited | |
| All other bookmaker and racing industry issues not listed, visit: |
If you have witnessed something gambling-related that concerns you, please let us know by submitting a tip-off or complaint.
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