A fit-for-purpose operating model means we:
- work together in cross-functional, multidisciplinary teams, enabled through technology, data and intelligence to drive innovation, efficiency and effectiveness in our regulatory approach
- form deep, strategic relationships and alliances that accelerate achieving our Purpose
- understand and manage our risks in line with our risk appetite and in ways that optimise our performance.
The Casino Supervision Charge now ensures we have sufficient resources for efficient and effective regulatory oversight of the Melbourne casino. It forms an important part of our multi-year investment into the transformation of our Regulatory Approach and provides us with sustainable funding to continually develop our people, and harness technology and data to improve systems and processes to regulate the casino.
We developed an impact measurement framework to proactively and transparently measure multi-year progress towards our Purpose, using a data-driven approach. The framework was launched in June 2024 and will be updated annually to inform our long-term strategic decision making.
To enhance our focus on risk and compliance management, we established a dedicated Risk and Compliance Team. The team monitors enterprise risks and compliance management as well as ensuring the organisation addresses and mitigates key strategic risks.
Finally, we significantly modernised our core information and communications technology functions. We transitioned to MS Office 365 to support cross-function collaboration and improve operational efficiency. Significant work on our regulatory technology platforms also means we are transitioning out of multiple customised and unsupported legacy systems to a single, cloudbased regulatory technology platform that will transform the efficiency and effectiveness of our regulatory activities.
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