Make sure your complaint includes details of the alleged incident or issue, such as the name of the venue or organisation, location, times, dates and names of people involved, if known. You can also upload any evidence you have.
How to make a complaint
- Complete the Complaint form
- Call us on 1300 599 759
If you need help making a complaint, please contact us.
How we handle your complaint
We aim to acknowledge your complaint within 5 working days. This may take longer for complaints sent by mail.
We may contact you if:
- we need more information, or
- we cannot action your complaint. In this case, we will refer you to the right organisation to help.
In most cases, we will notify you of the outcome within 90 working days. Complex complaints may take longer, but we’ll let you know if that’s the case.
Complaint reviews
If you are not satisfied with the decision we've made regarding your complaint, you can request a review within 28 days of the original decision.
Send your request for an internal complaint review:
- via email to [email protected] or
- by post to: GPO 1988, Melbourne, Victoria 3001
Please include:
- your contact details
- the case reference number
- why you believe the decision was wrong
- any new information
- copies of letters or documents not given before
- what outcome you want.
If you're still not satisfied with the result, you can reach out to the Victorian Ombudsman.
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