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All wagering service providers must identify and respond to patrons who may be experiencing gambling harm as part of the Responsible Gambling Code of Conduct.
VGCCC inspectors are checking venue Codes of Conduct and will apply zero-tolerance where gambling providers fail to identify and respond to signs of gambling harm.
In August, the VGCCC took strong action and fined Tabcorp $4.6m for failing to minimise gambling harm.
Wagering and betting providers, including bookmakers, must be trained to identify and adequately respond to indicators of gambling harm. If patrons show signs of gambling harm, staff must respond appropriately and inform them of gambling support services.
Gaming venue operators must engage with patrons who use a pokie machine for prolonged periods or show signs of distress. This includes recommending a break in play, informing patrons of gambling support options or self-exclusion programs.
Training staff is a key element to ensure they know how to keep customers safe from gambling harm.
