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Certain licence holders in the gambling industry are required to implement a Responsible Gambling Code of Conduct (Code of Conduct). This is requirement of their licence.
The following relevant persons are required to implement a Code of Conduct:
A code of conduct implemented by a venue operator must include the contents that are set out in the Ministerial Direction - Responsible Gambling Codes for Venue Operators 21 February 2020 (PDF, 376.2 KB).
A code of conduct implemented by relevant persons (except venue operators) must meet the standards and requirements, and must include the contents that are set out in the Ministerial Direction – Responsible Gambling Codes of Conduct 17 September 2018. (PDF, 193.8 KB)
The code of conduct implemented by the casino operator must meet the content requirements set out in the Ministerial Direction - Responsible Code of Conduct - Casino Operator 31 March 2023. (PDF, 470.79 KB)
Note that model Codes of Conduct have been developed by various industry representative associations (Code Administrators).
Relevant persons may comply with the Ministerial Direction by adopting a model Code of Conduct that meets the standards and requirements specified in the Ministerial Direction.
A complete list of the model Codes of Conduct is here.
If you are a relevant person and wish to adopt a model Code of Conduct in the list above, please see the Statement of adoption for gaming industry page for further information.
If you do not wish to adopt a model Code of Conduct, you must provide the VGCCC with a copy of the Code of Conduct that will be implemented by you. This may be emailed to the VGCCC at [email protected].
Additionally, if you subsequently amend your Code of Conduct, a copy of the amended Code of Conduct must also be provided to the VGCCC.
Please refer to the Compliance resources for gaming venues page for resources to assist you in complying with legislation and obligations imposed under a Code of Conduct.
