Make YourPlay a priority at your venue

Gaming venue operators and staff must promote and assist players in all aspects of YourPlay under the Gambling Regulation Act 2003 and Gambling Regulation (Pre-commitment and Loyalty Schemes) Regulations 2014.

It is important that gaming venues make YourPlay a priority. This can include reviewing current processes to ensure all YourPlay obligations are met, and staff are up-to-date with YourPlay training.

Refer to the main obligations below to ensure your venue and staff are compliant.

Mandatory signage

Gaming venues must visibly display these posters, brochures and talkers:  

• one A5 size YourPlay talker on each gaming machine
• one A2 size YourPlay poster for every 15 gaming machines and an additional poster for any extra machines that number less than 15 (for example, if you gave 32 gaming machines you must display 3 posters: 15 + 15 + 2)
• one A2 size YourPlay poster at the entrance of the gaming area
• YourPlay information brochure (purple) & Playing the pokies – Know the facts (white) brochure at each cashier area
• the number of brochures on display venue wide should be at least equivalent to the number of gaming machines in the venue.

Click here for more information on mandatory signage.

Registered player cards

On request, staff must issue a registered YourPlay card to patrons that want to sign-up or to existing account holders.

Staff must be able to:

• inform players about YourPlay and how it works
• give players the purple and blue YourPlay brochures
• encode a card and ask the player to set a PIN
• inform players they can access their YourPlay account:
• online from any device
• on a kiosk in any venue using their card and PIN or their username and password.

Casual player cards

The required number of YourPlay casual cards must be:

• available in the player service points and cashier areas
• correctly encoded and valid
• inserted into the front pocket of green YourPlay brochures
• easily visible and readily accessible to players.

Loyalty Programs

If your gaming venue runs a loyalty program, staff must:

• provide information about YourPlay when signing players up
• advise the player that the venue loyalty card can be:
  • linked to a registered YourPlay player account or can be used as a YourPlay casual player card
  • used to set a time or spend limit or track their individual play.

Assistance

On request, all staff must assist a person in the gaming machine area to:

• obtain a YourPlay casual or registered player card
• use the kiosk
• set or change a time or spend limit
• set or reset a password or PIN
• use the YourPlay player account equipment installed on or in a gaming machine.

For assistance, please contact your Venue Support Worker.

More information can be found from the Department of Justice and Community Safety on the YourPlay information for venue operators page.