Unclaimed gaming machine winnings due soon to SRO

Venue operators must pay the SRO the value of any "unclaimed winnings" that have been issued by gaming machines and remain unclaimed (as of 1 March 2022) between 1 March 2020 and 28 February 2021. Unclaimed winnings include cheques, tickets, accumulated credits or any cash left in coin trays. 

A venue operator must maintain a register of un-presented cheques, accumulated credits and coins left in the coin tray of a gaming machine, to substantiate payments of such amounts to the SRO in line with the conditions outlined in the Commission approved Accounting and Auditing Venue Requirements (see sections 2.2 (v), (vi) and (vii)).

Intralot Gaming Services (IGS) makes reports available to venue operators with details of unclaimed tickets issued by gaming machines at their venue and TITO service providers are required to make reports available to venue operators with details of unclaimed TITO tickets.

Although a report from Intralot’s BOS Portal may contain unredeemed TITO tickets and hand pay tickets, venue operators should, until further notice, only use the BOS Portal to reconcile and report on unredeemed non-TITO tickets (hand pay tickets, etc.). Your TITO service provider report should be relied upon to identify any unredeemed TITO tickets. This is due to some communication issues between TITO systems and the Intralot monitoring system, which is causing some redeemed TITO tickets to not show as redeemed on the monitoring system. Venue operators will need to use both sources when reconciling and reporting their unclaimed winnings to the SRO this year.

It has been noted that a number of venues did not report and remit their unclaimed winnings to the SRO for the period 1 March 2019 to 29 February 2020, which was due and payable to the SRO by 31 May 2021. It is expected that these venues will report and remit these funds to the SRO separately by 31 May 2022.

More information

For further information on unclaimed winnings obligations, see: Unclaimed winnings

For further information on payments to the SRO, see: Lodge gaming venue unclaimed winnings and prizes