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Responsible Gambling Officers (RGO) are appointed by the venue operator to ensure compliance with the Gambling Regulation Act 2003, associated regulations and the Code of Conduct.
The activities of a RGO can include monitoring patrons for signs of distress or extended play, and intervening to prevent harm from gambling.
A venue operator can nominate one or more staff members to be a RGO. They will need to have completed at least module one of the Responsible Service of Gaming training and be deemed able to meet the requirements of the role by the venue operator.
When our inspectors are visiting gaming venues, they may request to speak to the nominated RGO/s in the venue. It is important that venue staff know who their RGOs are in case they are asked by us or a member of the public.
For further information refer to the Ministerial Direction Pursuant to 10.6.6 provision 7, which covers the RGO requirements.
