VGCCC Annual Report 2022-23

It sets out our regulatory approach, our strategic ambitions and priorities and shows how, in our first year of operation as a stand-alone gambling regulator, we stepped up to the responsibility and additional powers given to us by the Government to ensure industry compliance and minimise harm from gambling.

Our report summarises the progress we’ve made against our enabling priorities and sets out how we are working to transform into a world-class regulator.

It outlines the magnitude of the work undertaken by our dedicated staff – for instance we:

• regulated 34,643 entities including key employees, and dealt with 5,789 licence and other applications
• undertook 1,799 audits and 2,552 inspections, and identified 583 breaches
• handled 24,760 enquiries and 803 gambling complaints
• completed seven disciplinary actions and commenced three prosecutions and
• issued over $170 million in fines.

In 2023–24 we will be further evolving our regulatory approach and modernising our regulatory systems.

Our community focus will continue, with a new website being launched to better meet the information needs of the community and to make it easier for the community to play a role in keeping the industry honest through our tip-offs program. This program launched in 2023 and allows the community to communicate directly with us should they be experiencing or observing gambling harm or suspected breaches.

Read our 2022-23 Annual Report.