Close icon
CLOSE
Refine your search options
Mobile hamburger iconSearch icon
I want
We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Help
How can we help?
Refine your search options
 

New requirement for online bookmakers starts in November

From 14 November 2022, all online bookmakers with customers in Victoria are required to send them monthly activity statements of their online betting account.

The new requirement stems from the Ministerial Direction dated 4 July 2022 relating to the National Consumer Protection Framework for Online Wagering. The purpose of the activity statement is to help customers easily track and monitor their online wagering activity.

What you are required to do

Supply activity statements to customers no later than 7 days after the end of each month. They can be either posted or emailed.

You don’t need to send an activity statement when a customer hasn’t made any transactions during the past month - unless it’s requested by the customer.

Make sure activity statements are in plain language so it can be easily understood.

Even if you are registered outside Victoria, you are required to send statements to Victorian customers.

What activity statements should include

  • Amount spent
  • Wins and losses
  • Number of bets placed
  • Overall net win/loss for the period
  • Opening and closing balances
  • Deposits and withdrawals
  • Account balance

It’s your responsibility to ensure activity statements comply with the Ministerial Direction.

We will monitor industry compliance with this new requirement, and soon start reviewing a sample of activity statements.

If you have any questions or need for further information, please familiarise yourself with the National Consumer Protection Framework for Online Wagering or email [email protected]

Article last modified 
24 November 2022