Close icon
CLOSE
Refine your search options
Mobile hamburger iconSearch icon
I want
We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Help
How can we help?
Refine your search options
 

Keep patrons safe from gambling harm – know your obligations

All wagering service providers must identify and respond to patrons who may be experiencing gambling harm as part of the Responsible Gambling Code of Conduct.  

VGCCC inspectors are checking venue Codes of Conduct and will apply zero-tolerance where gambling providers fail to identify and respond to signs of gambling harm.  

In August, the VGCCC took strong action and fined Tabcorp $4.6m for failing to minimise gambling harm. 

Wagering and betting providers, including bookmakers, must be trained to identify and adequately respond to indicators of gambling harm. If patrons show signs of gambling harm, staff must respond appropriately and inform them of gambling support services. 

Gaming venue operators must engage with patrons who use a pokie machine for prolonged periods or show signs of distress. This includes recommending a break in play, informing patrons of gambling support options or self-exclusion programs. 

Training staff is a key element to ensure they know how to keep customers safe from gambling harm.  

Article last modified 
26 September 2024