Protect people who have self-excluded from your venue now to minimise harm

Ensure your staff are familiar with:

• Your self-exclusion program
• How to be made aware of who has self-excluded from your venue
• What they should do if they see a self-excluded person in your venue
• What they should do if someone asks to be self-excluded
• The privacy rules about self-excluded persons and other record keeping requirements

It’s also timely to:

1. Speak to your venue support worker about additional training,

2. Review your processes for self-exclusion to make sure they’re sound and meet all the necessary requirements

3. Provide refresher training to your staff on self-exclusion so that they know the obligations and your expectations

4. Talk to your peak body about your self-exclusion program to see if there is more you could be doing

We investigate all complaints regarding self-excluded persons entering your venue to gamble, including complaints from self-excluded persons themselves. We will treat all such reports seriously and will take all necessary enforcement action if gaming venues permit self-excluded patrons to re-enter their venue.

More information can be found on our website:

• Self-Exclusion Program
• Industry review guidelines for self-exclusion
• AHA and CCV self-exclusion programs
• 2018 Ministerial Directions (see below)